Privacy Policy

Last Updated: June 2026

1. Introduction

The Vale of Llangollen Canal Boat Trust (“the Trust”, “we”, “us”, “our”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking enquiry, become a member, volunteer with us, or otherwise contact us.

The Vale of Llangollen Canal Boat Trust
Registered Charity Number: 513892

Email: [email protected]
Telephone: 07435 655609

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.

2. Information We Collect

We may collect and process the following information:

Information You Provide

Name
Email address
Telephone number
Postal address (where relevant)
Booking information
Organisation details (if booking on behalf of a group)
Volunteer application information
Membership information
Any information you provide in contact forms, emails or correspondence

Website Usage Information

We may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on pages
Referring website information

This information helps us improve the website and user experience.

3. How We Use Your Information

We use personal information to:

Process booking requests and enquiries
Communicate regarding trips aboard Lady Winifred
Manage memberships and volunteer applications
Respond to enquiries and requests
Administer the Trust’s activities
Improve our website and services
Maintain security and prevent misuse of the website
Comply with legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so.

4. Lawful Basis for Processing

Under UK GDPR, we process personal information on one or more of the following bases:

Your consent
Performance of a contract or booking arrangement
Compliance with legal obligations
Legitimate interests of the Trust in operating and improving our services

5. Booking Information

When you submit a booking request through our website, we collect the information necessary to:

Assess availability
Contact you regarding your request
Arrange your trip
Maintain appropriate records of bookings

Submitting a booking request does not guarantee a booking. Requests are reviewed and confirmed by the Trust.

6. Memberships and Volunteers

If you apply to become a member or volunteer, we may collect additional information relevant to your application and ongoing involvement with the Trust.

This information will only be used for administration, communication, training, safeguarding and operational purposes.

7. Cookies

Our website may use cookies and similar technologies to improve functionality and analyse website usage.

Cookies are small files stored on your device that help websites function effectively.

You can control or disable cookies through your browser settings. Disabling cookies may affect certain website features.

8. Website Analytics

We may use website analytics services to understand how visitors use our website.

Analytics information is generally collected in an aggregated form and is used to improve website performance, content and user experience.

9. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information with:

Service providers who support our website and operations
Professional advisers
Regulatory authorities where required by law

Any third parties processing information on our behalf are required to keep it secure and confidential.

10. Data Security

We take reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and administrative requirements.

When information is no longer required, it will be securely deleted or anonymised.

12. Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Request transfer of your data where applicable
Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details below.

13. Third-Party Links

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies separately.

14. Children’s Privacy

Our services may be used by families, schools and organisations supporting children and vulnerable adults. Personal information relating to children should only be provided by a parent, guardian, carer, school or authorised organisation representative.

15. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact: