Registered Charity Number: 513892
Last Updated: June 2026
1. Introduction
Welcome to The Vale of Llangollen Canal Boat Trust website.
By using this website, submitting a booking request, becoming a member, volunteering with us, or otherwise engaging with our services, you agree to these Terms & Conditions.
If you do not agree with these terms, please do not use our website or services.
The Vale of Llangollen Canal Boat Trust
Registered Charity Number: 513892
Email: [email protected]
Telephone: 07435 655609
2. About the Trust
The Vale of Llangollen Canal Boat Trust is a registered charity providing accessible canal boat experiences for disabled and disadvantaged people, their families, carers, support organisations, and other community groups.
Our vessel, Lady Winifred, is operated by trained volunteers.
3. Booking Requests
3.1 Booking Enquiries
Submitting a booking request through the website does not constitute a confirmed booking.
All requests are subject to:
- Availability
- Review by the Trust
- Operational requirements
- Weather and navigation conditions
- Safety considerations
A booking is only confirmed once written confirmation has been issued by the Trust.
3.2 Suggested Donations
The Trust operates through charitable donations.
Any suggested donation amounts published on the website are guidance only and may be amended at any time.
3.3 Priority of Bookings
The Trust reserves the right to prioritise bookings from disabled users and organisations supporting disabled or disadvantaged individuals in accordance with its charitable objectives.
4. Passenger Responsibilities
The person making a booking is responsible for:
- Providing accurate booking information
- Ensuring all passengers comply with these terms
- Arranging appropriate supervision where required
- Informing the Trust of any relevant accessibility requirements before the trip
Passengers must follow all instructions given by the skipper or crew at all times.
5. Carers and Support Workers
The Trust’s volunteer crew are responsible for operating the vessel safely.
Crew members are not trained personal carers and cannot provide personal care, lifting assistance, medical support, or supervision.
Groups, families, carers, support workers and organisations remain responsible for the care and wellbeing of their passengers throughout the trip.
6. Accessibility and Wheelchairs
Lady Winifred has been designed to accommodate wheelchair users.
However:
- A maximum of two wheelchair users may be accommodated at any one time.
- Power wheelchairs may be subject to additional restrictions due to weight and space considerations.
- Certain operational or safety limitations may apply.
The skipper’s decision regarding safe passenger numbers and accessibility arrangements is final.
7. Health and Safety
Passengers must:
- Follow crew instructions immediately
- Remain seated when instructed
- Use equipment appropriately
- Take reasonable care for their own safety and the safety of others
The Trust reserves the right to refuse boarding or terminate a trip where a passenger’s behaviour creates a safety risk.
8. Alcohol, Drugs and Behaviour
Passengers must not:
- Board while intoxicated
- Use illegal drugs
- Engage in abusive, threatening or dangerous behaviour
- Damage Trust property or equipment
The Trust reserves the right to refuse boarding or terminate a trip without refund or compensation where such behaviour occurs.
9. Animals
Dogs and other animals are generally not permitted on board.
Assistance dogs or exceptional circumstances may be considered at the Trust’s discretion.
Passengers should contact the Trust before booking if an exception may be required.
10. Cancellations by Passengers
If you need to cancel a confirmed booking, please notify the Trust as soon as possible.
As a charitable organisation operating entirely through volunteers, we appreciate as much notice as possible so that the date may be offered to another group.
11. Cancellations by the Trust
The Trust reserves the right to cancel, postpone or alter any trip due to:
- Adverse weather conditions
- Canal closures
- Mechanical issues
- Volunteer availability
- Safety concerns
- Circumstances beyond our reasonable control
The Trust shall not be liable for any indirect costs, losses, travel expenses or consequential damages arising from such cancellations.
12. Liability
The Trust takes reasonable care to provide a safe environment for passengers.
Nothing in these Terms excludes liability for:
- Death or personal injury caused by negligence
- Fraud or fraudulent misrepresentation
- Any liability that cannot be excluded under applicable law
Subject to the above, the Trust shall not be liable for:
- Loss of personal belongings
- Indirect or consequential losses
- Delays caused by weather, navigation restrictions or circumstances outside our control
Passengers bring personal property on board at their own risk.
13. Photography and Media
Photographs or videos may occasionally be taken during Trust activities for publicity, fundraising, historical records, or promotional purposes.
Where appropriate, consent will be sought in accordance with applicable data protection laws.
If you do not wish to appear in photographs, please inform a member of the crew before departure.
14. Website Use
You agree not to:
- Use the website unlawfully
- Attempt to gain unauthorised access to the website or its systems
- Introduce malicious software
- Interfere with the operation of the website
We reserve the right to restrict access where misuse is suspected.
15. Intellectual Property
Unless otherwise stated, all website content including text, logos, photographs, graphics and design elements belongs to The Vale of Llangollen Canal Boat Trust or is used with permission.
Content may not be copied, reproduced or distributed without prior written consent.
16. External Links
The website may contain links to third-party websites.
The Trust is not responsible for the content, security or privacy practices of external websites.
17. Privacy
Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected and used.
18. Changes to These Terms
We may update these Terms & Conditions from time to time.
Any changes will become effective once published on this website.
Continued use of the website or services after changes are published constitutes acceptance of the revised terms.
19. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Contact Information
The Vale of Llangollen Canal Boat Trust
Registered Charity Number: 513892
Email: [email protected]
Telephone: 07435 655609